Privacy Policy

About This Privacy Policy

Effective Date: September 2026

For the purposes of India’s Digital Personal Data Protection Act 2023, Australasian Leadership Academy Pty Ltd is the Data Fiduciary in relation to personal data for which ALA determines the purpose and means of processing.

The ALA India website is operated by Australasian Leadership Academy Pty Ltd (ALA), an Australian Registered Training Organisation (RTO 41012), established in Australia in 2010. ALA India is the name used for ALA’s programs, services and activities for the Indian market. ALA India is not a separate legal entity. ALA works with authorised partners and service providers in India and internationally to support market engagement, enquiries, payments, technology, program administration and delivery. This Privacy Policy explains how ALA collects, uses, stores, shares and protects personal information associated with its activities in India, including information that may be transferred to or processed in Australia. ALA seeks to manage personal information in accordance with applicable privacy and data-protection requirements in the jurisdictions in which it operates.

Information We May Collect

Depending on how you interact with ALA, we may collect information including:

• name and contact details;

• organisation, position and professional information;

• enquiry and communication details;

• program or learning interests;

• registration and enrolment information;

• information required for learning, assessment, participant support and certification;

• payment and transaction-related information;

• records of participation, progress and completion;

• marketing and communication preferences;

• information submitted through forms, surveys or feedback;

• website usage, device and technical information where applicable; and

• other information reasonably required to provide our programs and services or meet regulatory obligations.

ALA seeks to collect only information reasonably necessary for the purpose for which it is being collected.

How We Collect Information

Personal information may be collected when you:

• submit an enquiry through the ALA India website;

• contact ALA or an authorised ALA India business-development representative;

• register for or enrol in a program;

• participate in learning, assessment or certification activities;

• make or arrange a payment;

• communicate with ALA by email, telephone, WhatsApp or other approved channels;

• attend an event, meeting or information session;

• complete a survey or provide feedback; or

• interact with ALA’s websites, learning platforms or other authorised systems.

Information may also be provided to ALA by an authorised partner or service provider where this is necessary and permitted for the relevant purpose.

How Information Flows Between India and Australia

The way personal information is handled depends on the nature of your interaction with ALA. Initial business enquiry: An enquiry made through ALA India or through an authorised India business-development contact may involve limited business contact information being accessed by ALA and/or its authorised India business-development partner for the purpose of responding to and progressing the enquiry.

Registration or Enrolment: When an individual progresses to registration, enrolment or participation in an ALA program, required participant or student information is collected and managed by Australasian Leadership Academy Pty Ltd through ALA’s authorised systems and processes.

Program Delivery: Information required for learning, assessment, participant support, certification and program administration may be processed through ALA’s authorised student-management, CRM, learning and technology systems.

Payments: Where an authorised Indian payment arrangement or payment service provider is used, only information reasonably necessary to facilitate, document and reconcile the transaction will be provided or processed for that purpose. Payment processing does not provide the payment provider with general access to ALA student records unless specifically required, authorised and disclosed.

Australia: Because ALA is an Australian organisation and is responsible for its programs and student administration, relevant personal information collected in connection with ALA’s Indian activities may be accessed, stored or processed in Australia.

ALA's India Business and Market Development Partner

ALA currently works with Purple People International Private Limited (PPI) to support business development, market engagement and the management of initial prospective client and organisational contacts in India. PPI may receive or manage limited business contact information necessary to respond to enquiries, develop corporate relationships or undertake other specifically authorised business-development activities. PPI does not hold or manage ALA student data.

When an enquiry progresses to registration, enrolment or participation in an ALA program, the required participant or student information is collected and managed by ALA through its authorised systems and processes. PPI does not own or operate ALA India and is not responsible for ALA’s Australian RTO governance, training, assessment, certification or student-record management. Where PPI supports an authorised commercial, payment or administrative arrangement, access to information is limited to what is reasonably necessary for that particular function.

Why We Use Personal Information

ALA may use personal information to:

• respond to enquiries;

• provide information about ALA programs and services;

• process registrations and enrolments;

• administer and deliver learning programs;

• provide participant and student support;

• conduct assessment and issue applicable qualifications, credentials or certificates;

• maintain required training and certification records;

• process and reconcile payments;

• communicate with individuals and client organisations;

• improve programs, services and user experience;

• meet regulatory, contractual and legal requirements;

• manage business relationships; and

• provide marketing communications where consent or another lawful basis permits.

ALA will not use personal information for an unrelated purpose without an appropriate basis or, where required, additional consent.

Consent and Marketing Communications

Where ALA relies on consent, individuals may withdraw their consent at any time through the method provided at the time consent was obtained or by contacting ALA. Withdrawing consent will be made reasonably straightforward and will not affect processing lawfully undertaken before consent was withdrawn.

Individuals may unsubscribe from marketing communications at any time using the unsubscribe facility provided or by contacting ALA. Withdrawal of marketing consent will not affect information ALA is required to retain or process for program administration, regulatory, contractual or legal purposes.

Sharing Personal Information

ALA may share personal information with authorised third parties where reasonably necessary to provide its programs and services, including:

• authorised business and market-development partners;

• learning and digital platform providers;

• student-management and CRM systems;

• payment processors and financial service providers;

• website, hosting and technology providers;

• email and communication service providers;

• professional advisers and contracted service providers;

• accreditation or professional bodies where applicable; and

• regulators, government agencies or other authorities where required by law.

ALA seeks to limit information shared with service providers to what is reasonably necessary for the relevant function. ALA does not sell, rent or trade personal information for third-party commercial marketing purposes.

Third-Party Systems and Service Providers

ALA uses authorised technology and service providers to support its operations, learning delivery, student administration and communications.

These may include providers of:

• student management and administration systems;

• customer relationship management systems;

• digital learning environments and platforms;

• business productivity, communications and collaboration systems; and

• other authorised platforms and services required for program delivery, assessment, certification, communications, payments, reporting or regulatory administration.

Some providers may process or store information in Australia, India or other jurisdictions. Where ALA engages third-party service providers, it seeks to implement appropriate security, access and contractual arrangements having regard to the nature of the information and the services being provided. Third-party services may also operate under their own privacy policies and terms.

Transfer and Processing of Information Outside India

ALA is an Australian organisation and some personal information collected in connection with its activities in India may be transferred to, accessed from or processed in Australia.

ALA may also use authorised technology providers whose systems or infrastructure operate in other jurisdictions. Where cross-border processing occurs, ALA will seek to handle personal information in accordance with applicable privacy requirements and appropriate safeguards.

Information Security

ALA takes reasonable administrative, technical and organisational measures designed to protect personal information against:

• unauthorised access;

• loss or misuse;

• interference;

• alteration;

• inappropriate disclosure; and

• unauthorised destruction.

Access to personal information is restricted to authorised personnel and service providers who require access for an approved business, program, administrative, technical or regulatory purpose. No electronic system can guarantee absolute security, but ALA seeks to maintain safeguards appropriate to the nature of the information it holds.

Data Breaches

If ALA becomes aware of a personal-data breach, it will assess, manage and respond to the incident in accordance with applicable legal and regulatory requirements. Where required, this may include taking steps to contain the breach, minimise potential harm and notify affected individuals and/or relevant authorities.

Retention of Personal Information

ALA retains personal information only for as long as necessary to fulfil the purpose for which it was collected, or where retention is required or permitted by applicable legal, regulatory or contractual requirements.

Certain student, training, assessment and certification records may need to be retained for prescribed periods under Australian vocational education and training requirements or other applicable regulatory obligations. When information is no longer required, ALA will take reasonable steps to securely delete, destroy or de-identify it where appropriate and permitted.

Your Privacy Rights

Subject to applicable law, individuals may have rights relating to their personal information, including the ability to:

• request access to personal information held about them;

• request correction of inaccurate or incomplete information;

• request deletion or erasure where applicable;

• withdraw consent where processing is based on consent;

• manage marketing preferences;

• raise a privacy complaint or grievance; and

• exercise other rights available under applicable privacy and data-protection laws.

ALA may need to verify an individual’s identity before actioning a privacy request. Some information may need to be retained despite a deletion request where ALA has a legal, regulatory or contractual obligation to retain it.

Children and Young People

ALA’s programs and services are primarily designed for adult learners, professionals and organisations.

Where ALA knowingly processes personal data relating to an individual under 18 in connection with its activities in India, ALA will obtain verifiable consent from the individual’s parent or lawful guardian before processing that information, unless an exemption under applicable Indian law applies.

ALA will not knowingly undertake targeted advertising directed at children, or tracking or behavioural monitoring of children, where prohibited by applicable law.

Cookies and Website Technologies

The ALA India website may use cookies and similar technologies to:

• enable website functionality;

• understand website usage;

• improve user experience;

• support security; and

• measure the effectiveness of communications or marketing activities.

Where required, users will be provided with appropriate information and choices regarding non-essential cookies or similar technologies.

Third-party services integrated with the website may also use cookies or similar technologies subject to their own privacy practices. Users may manage cookies through their browser settings and, where available, website cookie controls.

External Links

ALA websites may contain links to third-party websites, platforms or services.

ALA is not responsible for the privacy practices or content of independent third-party websites. Individuals should review the relevant privacy policies before providing personal information directly through those services.

Privacy Questions, Requests and Complaints

Questions, requests, concerns or complaints relating to personal information or this Privacy Policy may be directed to:

Privacy & Grievance Contact

Australasian Leadership Academy Pty Ltd

RTO 41012

India Email: india@australasianleadership.com

India Business WhatsApp: +91 87968 11704

Australian Email: info@australasianleadership.com

Australian Phone: 1800 997 304

ALA will acknowledge and respond to privacy requests and grievances in accordance with applicable requirements. Where an individual is not satisfied with ALA’s response, they may have rights to pursue the matter through an applicable regulatory or grievance mechanism.

Changes to This Privacy Policy

ALA may update this Privacy Policy from time to time to reflect changes in its operations, technology, service providers, partnerships, payment arrangements or legal and regulatory requirements.

The current version will be published on the ALA India website and will identify its effective or last-updated date.

Effective: September 2026